Privacy policy

This Privacy Policy explains how Modishbay collects, uses, and protects your personal information when you visit our website, shop with us, or contact us.

By using our website, you agree to the terms outlined below.

Information We Collect

We may collect the following information when you use our website:

  • Name, email address, phone number, billing address, and shipping address
  • Payment and order details
  • Account details, such as login information and preferences
  • Items you view, add to cart, purchase, return, or exchange
  • Messages or enquiries sent to our customer service team
  • Device, browser, IP address, and website usage information

How We Collect Information

Your information may be collected:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically, when you browse our website, including through cookies
  • From Shopify, payment providers, delivery partners, and other service providers

How We Use Your Information

Your personal information may be used to:

  • Process orders, payments, returns, and exchanges
  • Arrange delivery and provide order updates
  • Manage your account and preferences
  • Respond to customer service enquiries
  • Improve our website and shopping experience
  • Send marketing emails if you have agreed to receive them
  • Protect against fraud and keep our website secure
  • Meet legal or regulatory requirements

Shopify

Our store is powered by Shopify. Shopify may collect and process your personal information to help provide and improve our online store.

You can learn more about how Shopify handles personal information by visiting Shopify’s Privacy Policy.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website activity, and support marketing. You can manage or disable cookies through your browser settings.

Marketing Preferences

If you sign up for marketing emails, you can unsubscribe at any time using the link in our emails.

Even if you unsubscribe from marketing, you may still receive important order or account-related messages.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Request deletion of your information
  • Opt out of certain marketing or targeted advertising
  • Request a copy of your personal information

To make a request, please contact us using the details below.

Data Security

Reasonable steps are taken to protect your personal information. However, no online system is completely secure, so please avoid sending sensitive information through unsecured channels.

Data Retention

Your information is kept only for as long as needed to provide our services, complete orders, meet legal obligations, resolve disputes, or maintain business records.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their location.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

International Transfers

Your information may be stored or processed outside the country where you live, including by Shopify or other service providers.

Contact Us

For questions about this Privacy Policy or your personal information, please contact us at: info@modishbay.com